Legal Disclosures & Governance

ProductStructureLab, registered at Calle Conde Pallasar, 4, 38007 Santa Cruz de Tenerife, Spain, is the data controller for all personal information collected through this website and related services.

We collect personal data (name, email, phone number, company information) exclusively for the purposes of responding to project inquiries, delivering contracted services, and maintaining statutory business records as required by Spanish and EU commercial law.

Legal Basis: Processing is conducted under GDPR Article 6(1)(b) — performance of a contract — and Article 6(1)(f) — legitimate interest in responding to business inquiries. Your data is processed within the European Economic Area and is not transferred to third countries without adequate safeguards.

Data Retention: Contact form submissions are retained for 24 months from the date of submission. Contract-related data is retained for the duration of the business relationship plus 6 years as required by Spanish tax law (Ley General Tributaria).

Your Rights: Under GDPR Articles 15-22, you have the right to access, rectify, erase, restrict processing, object to processing, and port your personal data. To exercise these rights, contact us at [email protected].

Supervisory Authority: You may lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es if you believe your data protection rights have been infringed.

These Terms of Service govern the use of services provided by ProductStructureLab. By engaging our services, you agree to be bound by these terms.

Scope of Services: All services are delivered in accordance with the specific Statement of Work (SOW) agreed upon between ProductStructureLab and the client. Services include but are not limited to software development, infrastructure engineering, technical consulting, and code auditing.

Intellectual Property: Upon full payment of all agreed invoices, ProductStructureLab assigns all worldwide intellectual property rights in the delivered software, source code, design assets, and documentation to the client. Pre-existing tools, libraries, and frameworks used in development remain the property of their respective owners.

Payment Terms: Invoices are payable within 14 calendar days of issue. Late payments accrue interest at the statutory rate defined under Spanish commercial law. ProductStructureLab reserves the right to suspend work on outstanding invoices beyond 30 days.

Limitation of Liability: ProductStructureLab's total aggregate liability under any engagement shall not exceed the total fees paid by the client for the specific service giving rise to the claim. ProductStructureLab shall not be liable for indirect, consequential, or incidental damages.

Confidentiality: Both parties agree to maintain the confidentiality of proprietary information exchanged during the course of the engagement for a period of 3 years following the conclusion of the business relationship.

ProductStructureLab uses cookies and similar technologies solely for the purpose of ensuring the proper functioning of this website and improving user experience.

Essential Cookies: Session cookies required for website navigation and form functionality. These cookies do not store personally identifiable information and are strictly necessary for the website to operate as requested by you.

Functional Cookies: LocalStorage-based preferences (such as cookie consent status) to remember your choices between visits. These cookies are set only with your explicit consent via the cookie banner.

No Tracking: ProductStructureLab does not use Google Analytics, Facebook Pixel, or any third-party advertising or behavioral tracking technologies. No cross-site tracking cookies are deployed.

Cookie Management: You may manage or delete cookies through your browser settings at any time. Disabling essential cookies may impair certain website functionalities.

Third-Party Embeds: The contact page includes a Google Maps iframe for location reference. Google may set cookies when this embed is loaded. Refer to Google's privacy policy for details on their data processing practices.

ProductStructureLab is committed to transparent and fair commercial practices. This refund policy outlines the conditions under which refunds or reimbursements may be issued.

Pre-Contract Cancellation: Clients may cancel a project engagement without penalty within 14 calendar days of signing the Statement of Work, provided no work has commenced. Any advance payments made will be refunded in full within 14 business days.

Work-in-Progress: If a project is cancelled after work has commenced, the client is liable for payment proportional to the work completed up to the date of cancellation. ProductStructureLab will provide a detailed breakdown of completed milestones and associated costs.

Deliverable Defects: If delivered software contains material defects that prevent the agreed-upon functionality from operating as specified in the SOW, ProductStructureLab will remediate such defects at no additional cost within 30 calendar days of notification.

Refund Process: Refund requests must be submitted in writing to [email protected]. Approved refunds are processed within 14 business days via the original payment method.

Exceptions: Refunds are not available for completed and accepted deliverables, consulting hours already rendered, or third-party costs incurred on behalf of the client (hosting fees, domain registrations, software licenses).